Indian voice AI startup Ringg has secured an additional $10 million in funding from Peak XV Partners, bringing its Series A round total to $15.5 million. The company, which processes 20 million call attempts monthly, is capitalizing on the preference of over 76% of Indian consumers for phone-based communication with businesses, as reported by Truecaller. Originally a text-to-speech startup named DesiVocal, Ringg pivoted to developing voice AI agents for enterprises after finding model training costs prohibitive. Key clients include Indian fintech Cred and startups such as Flipkart, Practo, Groww, and PolicyBazaar.

Ringg is expanding its focus from simpler, high-volume tasks like outbound calling and loan collection to more complex workflows, including appointment booking for healthcare clinics, abandoned-cart recovery for e-commerce, and KYC checks for fintech applications. The company’s voice agent currently operates across 1,200 clinics for Practo, assisting with patient visit scheduling and post-visit follow-ups. While voice calls constitute over 70% of Ringg’s business, the startup is diversifying into channels like chat, WhatsApp, and browser-based support. Ringg aims to position itself as a platform for outcome-driven agents rather than solely voice agents, targeting Global Capability Centers in India to offer automation alongside human support. The company develops its own speech models but currently functions as an orchestration layer, routing tasks to various models based on the use case.

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